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I had 13 updates to install last night. I got through 3 and now the list is gone and the HP Support Assistant shows there aren't any to install. How do I find out what they were?

Jen
1 ACCEPTED SOLUTION

Accepted Solutions
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@Poppy11

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


To learn how to use HP Forums, you may use the link: http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/Learn-how-to-use-the-Forum/t...

 

Please provide me with the complete printer model or product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Certain important updates will get installed automatically. I suggest you run the HPSA again and if any updates are required for HP Softwares or drivers, then HPSA will automatically fetch those updates

 

Also check for Windows updates

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

View solution in original post

1 REPLY 1
HP Recommended

@Poppy11

 

Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.


To learn how to use HP Forums, you may use the link: http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/Learn-how-to-use-the-Forum/t...

 

Please provide me with the complete printer model or product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

Certain important updates will get installed automatically. I suggest you run the HPSA again and if any updates are required for HP Softwares or drivers, then HPSA will automatically fetch those updates

 

Also check for Windows updates

 

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available.

 

Keep me posted how it goes

 

Thank you and have a great day 😊

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

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