cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
User04282021
New member
1 0 0 0
Message 1 of 3
200
Flag Post

Recover of free software normally included in purchase of device.

HP Recommended
HP Beats 15 (Product# j1j05ua#aba)
Microsoft Windows 10 (64-bit)

Long story short... I pissed off some peeps and they hacked the crap out of my computer to the point I had to flash/update the bios and reinstall a fresh windows iso. Problem: I no longer have all the free hp-beats programs that are supposed to come with the computer. Anyway I can get those back? 

 

Everything i have read said the key is automatically detected and the stuff will show up on its own... which it has not.

 

Any help would be great 😉 I am a musician and really want the full capabilities of the laptop. (Yes I have a microsoft account... yes it says key is activated)

2 REPLIES 2
WAWood
Level 16
Level 16
34,852 24,531 3,145 7,830
Message 2 of 3
Flag Post
HP Recommended

@User04282021 

What you read is wrong -- does not work that way.

 

The usual way to restore a laptop is using HP Recovery Media -- but that will only restore the OS, drivers, and HP utilities.  It does not restore any third-party apps and HP generally does not make those available for download.

 

The ways to do an external factory reset are the following:
- Factory reset using external HP image you make
- Factory reset using external HP image you buy

Each of these is discussed in some detail below ...

---------- Factory reset using external HP image you make ----------
HP provides a Cloud Recovery tool that you can use, together with a 32GB USB stick, to create your on HP reset media.

Here is the link: https://support.hp.com/us-en/document/c06162205

This works the same as the factory reset described above.

---------- Factory reset using external HP image you buy ----------
For those PCs not supported by the Cloud Recovery, in some cases, HP offers Recover Media for sale. This can not be downloaded; instead, it must be ordered from HP.

HP Recovery Media is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities.

In some cases, you may be able to order a USB stick instead of disks.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click &quot;Update&quot;.<br><br>If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the &quot;+&quot; symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Support.

HP contact info: https://support.hp.com/us-en/contact-hp?openCLC=true

If HP no longer carries the media you need, another site you should check for HP Recovery Media is: http://www.computersurgeons.com/

These work the same as the factory reset described above.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
Paul_Tikkanen
Level 21
Level 21
141,521 65,085 22,092 34,016
Message 3 of 3
Flag Post
HP Recommended

Hi, @User04282021 

 

The Realtek audio driver for your HP BEATS SPECIAL EDITION 15-P099NR notebook is supposed to reinstall the Beats audio software.

 

https://ftp.hp.com/pub/softpaq/sp72001-72500/sp72341.exe

 

If that doesn't get the audio to work you will have to do what WAWood recommended ...order recovery media for your notebook.

 

It will reinstall W8.1, because that is what your PC orginally came with.

 

Order software and driver media HP Beats Special Edition 15-p099nr Notebook PC (ENERGY STAR) | HP® C...

 

Your notebook is not supported by the HP cloud recovery tool.

 

After you install W8.1, you can click on the blue Update Now button at the link below to upgrade back to W10 for free.

 

Download Windows 10 (microsoft.com)

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation