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‎06-11-2023 10:00 AM

HP Recommended
Product: HP ENVY x360 Convertible Laptop PC 13-bd0000 (172M8AV)

Hi there, 

 

My HP envy recently broke off part of its hinge when I opened it up and the screen cracked. The computer works but the touch screen is broken. What should my next steps be? Do HP offer a trade in for my computer can it get repaired?

The factory warranty expired 3 months ago.

 

Thank you

Category:
1 REPLY 1

‎06-13-2023 10:48 PM

HP Recommended

Hi @barkshireali,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To fix this issue, you will need additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Nal_NR-Moderator
I am an HP Employee

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