• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-15-2021 12:00 PM

HP Recommended
Product: HPx360-11-ab011dx
Operating System: Linux

I have an HPx360-11-ab011dx that I uninstalled the pre-loaded Windows 10 because the hard drive was too small to do a Windows 10 update. I did a clean install of a Linux operating system. I want to switch back to Windows 10, but I don't have the software code.

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-15-2021 12:02 PM - edited ‎02-15-2021 12:04 PM

HP Recommended

Hi:

 

The W10 product key is in the BIOS.

 

You don't need the key in order to install W10.

 

You can also use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

View solution in original post

Was this reply helpful? Yes No
4 REPLIES 4

‎02-15-2021 12:02 PM - edited ‎02-15-2021 12:04 PM

HP Recommended

Hi:

 

The W10 product key is in the BIOS.

 

You don't need the key in order to install W10.

 

You can also use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7) | HP® Customer Support

Was this reply helpful? Yes No

‎02-15-2021 12:05 PM

HP Recommended

@rbt55 

 

Please use the following link to create an installation media for Windows 10

 

          https://www.microsoft.com/en-us/software-download/windows10

 

then install Windows 10 to your machine. Windows 10 will use the product key/code in BIOS of your machine to activate.

 

The second option is to use the following way

            https://support.hp.com/us-en/document/c06162205

 

Regards.     

          

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎02-18-2021 06:01 PM

HP Recommended

Thank you

Was this reply helpful? Yes No

‎02-18-2021 06:04 PM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.