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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Remove registered devices in HP Support Assistant
Create an account on the HP Community to personalize your profile and ask a question
09-05-2020 01:35 AM
Hello!
I had to echange my notebook with a new one, due to a hardware malfunction. I registered the new notebook with my "old" HP account, and now i can see both notebooks, the new and the old one, in HP Support Assistant.
How can i remove the old notebook out of my profile or out of HP Support Assistant?
Solved! Go to Solution.
Accepted Solutions
09-05-2020 04:27 PM
If your new computer is running the HP Support Assistant "Application" (any version near / about 9.6.x or later),
The "remove" devices is not where you'd expect.
Open HPSA > click your Account (left column, top - little "person" icon)
If you have not done so, log into the HP Support Assistant app,
Click that "person icon"
You can edit your device list as desired - use the blue "turnkeys" in the right column next to each device in the list.
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up on a post to show appreciation for the help.
Answered? Click "Accept as Solution" to help others find a solution.
09-05-2020 04:27 PM
If your new computer is running the HP Support Assistant "Application" (any version near / about 9.6.x or later),
The "remove" devices is not where you'd expect.
Open HPSA > click your Account (left column, top - little "person" icon)
If you have not done so, log into the HP Support Assistant app,
Click that "person icon"
You can edit your device list as desired - use the blue "turnkeys" in the right column next to each device in the list.
Thank you for participating in our HP Community.
We are a world community of volunteers dedicated to supporting HP technology
Click Thumbs Up on a post to show appreciation for the help.
Answered? Click "Accept as Solution" to help others find a solution.
Didn't find what you were looking for? Ask the community