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Autofahrer1
Level 2
12 9 0 2
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Solved!

Remove registered devices in HP Support Assistant

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Hello!

I had to echange my notebook with a new one, due to a hardware malfunction. I registered the new notebook with my "old" HP account, and now i can see both notebooks, the new and the old one, in HP Support Assistant.

How can i remove the old notebook out of my profile or out of HP Support Assistant?

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Dragon-Fur
Level 16
Level 16
32,022 31,727 2,919 10,665
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@Autofahrer1 

 

If your new computer is running the HP Support Assistant "Application" (any version near / about 9.6.x or later),

The "remove" devices is not where you'd expect.

 

 

Open HPSA > click your Account (left column, top - little "person" icon)

If you have not done so, log into the HP Support Assistant app,

Click that "person icon"

You can edit your device list as desired - use the blue "turnkeys" in the right column next to each device in the list.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.

 

 

Dragon-Fur

View solution in original post

1 REPLY 1
Dragon-Fur
Level 16
Level 16
32,022 31,727 2,919 10,665
Message 2 of 2
Flag Post
HP Recommended

@Autofahrer1 

 

If your new computer is running the HP Support Assistant "Application" (any version near / about 9.6.x or later),

The "remove" devices is not where you'd expect.

 

 

Open HPSA > click your Account (left column, top - little "person" icon)

If you have not done so, log into the HP Support Assistant app,

Click that "person icon"

You can edit your device list as desired - use the blue "turnkeys" in the right column next to each device in the list.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.

 

 

Dragon-Fur

View solution in original post

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