• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎04-21-2022 06:02 AM

HP Recommended

I must have defaulted the program "Cloud Converter" to open something, and now every time I try to open something, it opens cloud converter.  For example, if I want to open a .pdf file, it will open cloud converter instead of adobe pdf reader.  And when it's a word doc, it opens cloud converter.  It doesn't show up in the remove apps or programs list.  Any idea how I remove this horrible program.  

Category:
1 REPLY 1

‎04-21-2022 03:21 PM

HP Recommended

@agrenier 

 

You have to associate file extensions with applications (programs) to open otherwise your machine does not know how to open therefore it will use internet (or cloud). Please use the following Guide (for Windows 11, same as for Windows 10):

 

                 https://www.howtogeek.com/746203/how-to-set-your-default-apps-on-windows-11/

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.