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SammyB1
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Repeated Blue screen followed by restart

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HP Spectre x360 Convertible 15-bl0XX
Microsoft Windows 10 (64-bit)

Product name: HP Spectre x360 Convertible 15-bl0XX

My notebook constantly shows a blue screen that says " Tour PC ran into a problem and needs to restart. We're just collecting some error info and then you can restart".

I get this message about seven times per day, while I am in the middle of my work. How can this be fixed? 

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asmita6658
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Hi @SammyB1

 

Welcome to the HP Support Community. I'd be happy to assist you with the blue screen error.

 

Please tr updating your computer - 

 

Step 1 Windows Updates -

1) In the search box, type and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Step 2 HP Support Assistant Updates -

1) In the search box, type and open HP Support Assistant.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

 

Also, try updating the BIOS. Refer to this document for steps - HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System)

 

If the issue still persist, run the hardware diagnostic test - HP PCs - Testing for Hardware Failures

 

You may also refer to this document - HP PCs - Error Messages Display on a Blue Screen

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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SammyB1
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Hi Asmita,

I tried all you suggested and found that my computer is up to date, BIOS is up to date as well, along with passing diagnostic tests.

 

What I found out, however, is the message displayed on the blue screen which states the issue as stop code: SYSTEM_SERVICE_EXCEPTION.

 

I trust this helps in getting the problem fixed.

Thanks.

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asmita6658
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@SammyB1

 

Please try these steps -

 

1) Select Start, and in the search box, enter Command Prompt. Press and hold (or right-click) Command Prompt (Desktop app) from the search results and select Run as administrator.

2) Enter DISM.exe /Online /Cleanup-image /Restorehealth (note the spaces before each "/").

3) Enter sfc /scannow (note the space between "sfc" and "/").

 

You may also refer to this troubleshooter - Troubleshoot blue screen errors

 

Keep me posted. 

Asmita
I am an HP Employee

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