Replacement issues

Princesse_De · ‎10-29-2024

I would like to make HP customers aware of the issues I am encountering to have the brand new laptop purchased directly from the HP website replaced. I bought it in early September and after 3 weeks of use I realized that the same Kernel Power Critical error encountered on a previous HP laptop I owed was occurring. I therefore requested a replacement which was agreed. I sent back the laptop and since then, despite it was confirmed that they received it, I haven't been provided with a replacement or a refund. No communications were sent to me, I have to keep calling back and I keep getting the same answer, i.e. the issue has been escalated and I will be contacted in the next few days. HP now has my laptop since two weeks. I will report the fraud to the police if I do not get a replacement laptop or a refund by the end of this week and I will certainly not buy HP products in future.

Raj2111 · ‎10-30-2024

Hi @Princesse_De

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support

Raj2111
I am an HP Employee

Princesse_De · ‎10-31-2024

The issue is that either you send me back a new laptop (same model, etc as the one I purchased) or you refund me the purchase. All details have been provided to you via private message.

Raj2111 · ‎10-31-2024