Reset BIOS password

[Alex_bar]

Dear colleagues, can anyone help me to reset BIOS password for this laptop, please? 

I did try with CMOS battery, but it doesn`t help.

Thanks in advance,

Alex

[Dragon-Fur]

@Alex_bar 

Our Community cannot provide the information you seek.

I realize this is hard to hear.

This policy, implemented by HP on our Community forum in March 2019, is meant to protect the security of your data.

We cannot prove your identity, nor can we determine ownership of the device.

We cannot "take your word for it" as this bypasses the intent of having security on the computer.

I can offer the following advice:

Contact HP Technical Support in your region.

Open a case, explain the issue, and ask for help.

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

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UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

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[Alex_bar]

Thanks for quick reply, Dragon-Fur.

    Yes, I do understand, just saw that someone in a past got help like that. I will try to get local support, just want fast and quick solution.

Thanks and have a great day,

Alex

[Dragon-Fur]

@Alex_bar 

You are welcome.

The policy change is relatively new.   The rules of conduct we follow are meant to keep members and ourselves safe; not providing certain services is part of the requirement of our service to the Community.

Good Luck.

Thank you for participating in the HP Community Forum.

We are a world community of HP enthusiasts dedicated to supporting HP technology.

Click Thumbs Up on a post to say Thank You!

Answered? Click post "Accept as Solution" to help others find it.