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‎05-11-2021 12:07 PM

HP Recommended

I have an HP laptop running on version 7.6.00.  It does not take my password.  When I try to reset it, it says I need a USB or another removable device which I do not have.  I try to order one on HP support however they dont have one for my laptop.  My next option is to reset the laptop completely however it does not let me do that either.  

1 REPLY 1

‎05-13-2021 11:24 AM

HP Recommended

@KellypCruz21 

You won't be able to do an Internal reset because that will prompt you for the password you do not have, and you can't reset it without knowing the original password.

 

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
To reset Admin passwords, you have to contact your regional HP Customer Support location directly for assistance.
https://support.hp.com/us-en/contact-hp?openCLC=true



I am a volunteer and I do not work for, nor represent, HP
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