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Rees4
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Message 1 of 2
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SHOCK

HP Recommended
Laptop 14-dk1
Microsoft Windows 10 (32-bit)

First, my 4yr old kept getting shocked by the charger last night and today I keep getting shocked by the charger and laptop. Tried calling but was told to call back tomorrow since it's the weekend. This is unacceptable! It's not a shock that is unnoticeable,  it's a shock that hurt and make you jump and drop whatever you're touching. Seems to be just the part that where you put the charger into the charging port and then the bottom of the laptop is shocking. So weird! I just got yours laptop a couple months ago. This is my 3rd one this year and they all have had some kind of issue.

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@Rees4 I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.

 

Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!

 

Thank you for visiting the HP Support Community. 

Riddle_Decipher
I am an HP Employee

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