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Solved!

SP93134.exe (Intel Chipset Installation Utility and Driver...) update not installing; files missing?

HP Recommended
HP Notebook - 15-bs289wm (4ND16UA#ABA)
Microsoft Windows 10 (64-bit)

Intel Chipset Installation Utility and Driver {Skylake / Kaby Lake / Braswell / Apollo Lake / Gemini...update is not installing (installation file is 'SP93134.exe').

 

I manage to get to the following screen:

Screenshot of dialog just before installation fails.png

 

After pressing 'Install', I receive the error message 'Unknown error.' The error dialog is the following one:

Screenshot of dialog just after installation fails.png

 

I've added the contents of what I believe is the log file for the last failed installation of this update, to the bottom of this message.

 

Today, I managed to successfully install 6 other HP updates downloaded from the HP website but this one isn't working.

 

Anyone know what's going wrong? Anyone experienced this issue?

 

------------------------------------------------

 

[3258:09B0][2019-06-01T17:13:49]i001: Burn v3.10.0.1519, Windows v10.0 (Build 16299: Service Pack 0), path: C:\SWSetup\sp93134\SetupChipset.exe, cmdline: ''
[3258:09B0][2019-06-01T17:13:49]i000: Initializing string variable 'CHIPSET_PRODUCT_VERSION' to value '10.1.17695.8086'
[3258:09B0][2019-06-01T17:13:49]i000: Initializing string variable 'INSTALLER_BUILD_VERSION' to value '3.1'
[3258:09B0][2019-06-01T17:13:49]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'
[3258:09B0][2019-06-01T17:13:49]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'
[3258:09B0][2019-06-01T17:13:49]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\hjf\AppData\Local\Temp\Intel\Logs\Chipset_20190601171349.log'
[3258:09B0][2019-06-01T17:13:49]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\SWSetup\sp93134\SetupChipset.exe'
[3258:09B0][2019-06-01T17:13:49]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\SWSetup\sp93134\'
[3258:09B0][2019-06-01T17:13:49]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.
[3258:09B0][2019-06-01T17:13:49]i000: Loading managed bootstrapper application.
[3258:09B0][2019-06-01T17:13:49]i000: Creating BA thread to run asynchronously.
[3258:0F38][2019-06-01T17:13:49]i000: ** MBA ** Command line:
[3258:0F38][2019-06-01T17:13:49]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'
[3258:0F38][2019-06-01T17:13:50]i000: ** MBA ** Calling Engine.Detect()
[3258:09B0][2019-06-01T17:13:50]i100: Detect begin, 3 packages
[3258:09B0][2019-06-01T17:13:50]i000: Setting string variable 'DotNet35' to value '1'
[3258:09B0][2019-06-01T17:13:50]i000: Setting string variable 'DotNet40Client' to value '1'
[3258:09B0][2019-06-01T17:13:50]i000: Setting string variable 'DotNet40Full' to value '1'
[3258:09B0][2019-06-01T17:13:50]i000: Setting string variable 'DotNet45' to value '461308'
[3258:09B0][2019-06-01T17:13:50]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.
[3258:09B0][2019-06-01T17:13:50]i103: Detected related package: {631C57C3-B765-4327-822A-057C34D691CC}, scope: PerMachine, version: 10.1.17695.8086, language: 0 operation: MajorUpgrade
[3258:09B0][2019-06-01T17:13:50]i101: Detected package: DotNet45, state: Present, cached: None
[3258:09B0][2019-06-01T17:13:50]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None
[3258:09B0][2019-06-01T17:13:50]i104: Detected package: SetupChipsetx86.msi, feature: NullDriverFeature, state: Absent
[3258:09B0][2019-06-01T17:13:50]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent
[3258:09B0][2019-06-01T17:13:50]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent
[3258:09B0][2019-06-01T17:13:50]i101: Detected package: SetupChipsetx64.msi, state: Present, cached: Complete
[3258:09B0][2019-06-01T17:13:50]i104: Detected package: SetupChipsetx64.msi, feature: NullDriverFeature, state: Local
[3258:09B0][2019-06-01T17:13:50]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Local
[3258:09B0][2019-06-01T17:13:50]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Local
[3258:09B0][2019-06-01T17:13:50]i199: Detect complete, result: 0x0
[3258:09B0][2019-06-01T17:13:56]i200: Plan begin, 3 packages, action: Install
[3258:09B0][2019-06-01T17:13:56]w321: Skipping dependency registration on package with no dependency providers: DotNet45
[3258:09B0][2019-06-01T17:13:56]i052: Condition 'NOT VersionNT64' evaluates to false.
[3258:09B0][2019-06-01T17:13:56]i204: Plan 3 msi features for package: SetupChipsetx86.msi
[3258:09B0][2019-06-01T17:13:56]i203: Planned feature: NullDriverFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[3258:09B0][2019-06-01T17:13:56]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[3258:09B0][2019-06-01T17:13:56]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[3258:09B0][2019-06-01T17:13:56]i052: Condition 'VersionNT64' evaluates to true.
[3258:09B0][2019-06-01T17:13:56]i000: ** MBA ** SetupChipsetx64.msi: Converting 'Install' to 'Repair'.
[3258:09B0][2019-06-01T17:13:56]i204: Plan 3 msi features for package: SetupChipsetx64.msi
[3258:09B0][2019-06-01T17:13:56]i203: Planned feature: NullDriverFeature, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[3258:09B0][2019-06-01T17:13:56]i203: Planned feature: PackageVersionFeature, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[3258:09B0][2019-06-01T17:13:56]i203: Planned feature: LicenseAgreementFeature, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[3258:09B0][2019-06-01T17:13:56]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\Users\hjf\AppData\Local\Temp\Intel\Logs\Chipset_20190601171349_000_SetupChipsetx64.msi.log'
[3258:09B0][2019-06-01T17:13:56]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3258:09B0][2019-06-01T17:13:56]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[3258:09B0][2019-06-01T17:13:56]i201: Planned package: SetupChipsetx64.msi, state: Present, default requested: Present, ba requested: Repair, execute: Repair, rollback: None, cache: No, uncache: No, dependency: Register
[3258:09B0][2019-06-01T17:13:56]i299: Plan complete, result: 0x0
[3258:0F38][2019-06-01T17:13:56]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''
[3258:0F38][2019-06-01T17:13:56]i000: ** MBA ** Getting window handle.
[3258:0F38][2019-06-01T17:13:56]i000: ** MBA ** Calling Engine.Apply(). Window handle: 2754048
[3258:09B0][2019-06-01T17:13:56]i300: Apply begin
[3258:09B0][2019-06-01T17:13:56]i000: ** MBA ** Apply complete. Status: '-2147024546' Restart: 'RestartRequired' Result: 'None'
[3258:09B0][2019-06-01T17:13:56]i399: Apply complete, result: 0x8007015e, restart: Required, ba requested restart:  No
[3258:0F38][2019-06-01T17:13:56]e000: ** MBA ** Unknown error.
[3258:0F38][2019-06-01T17:15:00]i000: ** MBA ** ResultCode=350
[3258:09B0][2019-06-01T17:15:00]i500: Shutting down, exit code: 0x15e
[3258:09B0][2019-06-01T17:15:00]i410: Variable: CHIPSET_PRODUCT_VERSION = 10.1.17695.8086
[3258:09B0][2019-06-01T17:15:00]i410: Variable: DotNet35 = 1
[3258:09B0][2019-06-01T17:15:00]i410: Variable: DotNet40Client = 1
[3258:09B0][2019-06-01T17:15:00]i410: Variable: DotNet40Full = 1
[3258:09B0][2019-06-01T17:15:00]i410: Variable: DotNet45 = 461308
[3258:09B0][2019-06-01T17:15:00]i410: Variable: IIF_ExtractionMapping_SetupChipsetx64.msi = ;NullDrivers.cab;VersionNT64
[3258:09B0][2019-06-01T17:15:00]i410: Variable: IIF_ExtractionMapping_SetupChipsetx86.msi = ;NullDrivers.cab;NOT VersionNT64
[3258:09B0][2019-06-01T17:15:00]i410: Variable: IIF_MSI_SWITCHES = 
[3258:09B0][2019-06-01T17:15:00]i410: Variable: INSTALLER_BUILD_VERSION = 3.1
[3258:09B0][2019-06-01T17:15:00]i410: Variable: NTProductType = 1
[3258:09B0][2019-06-01T17:15:00]i410: Variable: VersionNT = 10.0.0.0
[3258:09B0][2019-06-01T17:15:00]i410: Variable: VersionNT64 = 10.0.0.0
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleAction = 4
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleElevated = 0
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleInstalled = 1
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleLog = C:\Users\hjf\AppData\Local\Temp\Intel\Logs\Chipset_20190601171349.log
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleLog_SetupChipsetx64.msi = C:\Users\hjf\AppData\Local\Temp\Intel\Logs\Chipset_20190601171349_000_SetupChipsetx64.msi.log
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleManufacturer = Intel(R) Corporation
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleName = Intel(R) Chipset Device Software
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleOriginalSource = C:\SWSetup\sp93134\SetupChipset.exe
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleOriginalSourceFolder = C:\SWSetup\sp93134\
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleProviderKey = {eb0d4a41-3065-42b0-a868-c60d42d3ea98}
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleTag = 
[3258:09B0][2019-06-01T17:15:00]i410: Variable: WixBundleVersion = 10.1.17695.8086
[3258:09B0][2019-06-01T17:15:00]i007: Exit code: 0x15e, restarting: No
Mark
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HP Recommended

Hi, Mark:

 

Try this verson...should also be good for the Pentium N5000 processor your notebook has.

 

10.1.17861.8101       Feb 20, 2019

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95135.exe

 

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HP Recommended

 


@Paul_Tikkanen wrote:

Hi, Mark:

 

Try this verson...should also be good for the Pentium N5000 processor your notebook has.

 

10.1.17861.8101       Feb 20, 2019

 

https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95135.exe

 


No, it's not working for me--it fails in virtually the same way. I actually have another laptop issue regarding Windows Update --Windows Update isn't working. I've been spending the last hours trying to get Windows Update working again. Windows Update opens fine, but the latest general Windows update provided by the Windows Update software (but not primarily for the Windows Update software), keeps on failing.

 

Do you think the Windows Update issue and this other HP update issue could be related?

 

Log for this latest HP-update install failure is shown at the bottom.

 

Thanks,

 

Mark

 

P. S. I also have slow-performance issues that may be entirely to do with Cortana, Microsoft Windows Search Indexer & Explorer. Have been trying many optimisations for speed reasons (including these HP updates) but still speed at times isn't good enough.

 

[2994:35D0][2019-06-01T20:18:08]i001: Burn v3.11.1.2318, Windows v10.0 (Build 16299: Service Pack 0), path: C:\windows\Temp\{260650B9-8A9C-4647-983C-CB10074D2146}\.cr\SetupChipset.exe
[2994:35D0][2019-06-01T20:18:08]i000: Initializing string variable 'CHIPSET_PRODUCT_VERSION' to value '10.1.17861.8101'
[2994:35D0][2019-06-01T20:18:08]i000: Initializing string variable 'INSTALLER_BUILD_VERSION' to value '3.1'
[2994:35D0][2019-06-01T20:18:08]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx86.msi' to value ';NullDrivers.cab;NOT VersionNT64'
[2994:35D0][2019-06-01T20:18:08]i000: Initializing string variable 'IIF_ExtractionMapping_SetupChipsetx64.msi' to value ';NullDrivers.cab;VersionNT64'
[2994:35D0][2019-06-01T20:18:08]i009: Command Line: '-burn.clean.room=C:\SWSetup\SP95135\SetupChipset.exe -burn.filehandle.attached=548 -burn.filehandle.self=632 -s -norestart -log C:\System.sav\logs\IntelChipset.log'
[2994:35D0][2019-06-01T20:18:08]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\SWSetup\SP95135\SetupChipset.exe'
[2994:35D0][2019-06-01T20:18:08]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\SWSetup\SP95135\'
[2994:35D0][2019-06-01T20:18:08]i000: Setting string variable 'WixBundleLog' to value 'C:\System.sav\logs\IntelChipset.log'
[2994:35D0][2019-06-01T20:18:08]i052: Condition 'VersionNT >= v6.1 OR (VersionNT = v6.0 AND NTProductType = 3)' evaluates to true.
[2994:35D0][2019-06-01T20:18:08]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel(R) Corporation'
[2994:35D0][2019-06-01T20:18:08]i000: Loading managed bootstrapper application.
[2994:35D0][2019-06-01T20:18:09]i000: Creating BA thread to run asynchronously.
[2994:2DDC][2019-06-01T20:18:09]i000: ** MBA ** Command line:
[2994:2DDC][2019-06-01T20:18:09]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Chipset Device Software'
[2994:2DDC][2019-06-01T20:18:09]i000: ** MBA ** Calling Engine.Detect()
[2994:35D0][2019-06-01T20:18:09]i100: Detect begin, 3 packages
[2994:35D0][2019-06-01T20:18:09]i000: Setting string variable 'DotNet35' to value '1'
[2994:35D0][2019-06-01T20:18:09]i000: Setting string variable 'DotNet40Client' to value '1'
[2994:35D0][2019-06-01T20:18:09]i000: Setting string variable 'DotNet40Full' to value '1'
[2994:35D0][2019-06-01T20:18:09]i000: Setting string variable 'DotNet45' to value '461308'
[2994:35D0][2019-06-01T20:18:09]i052: Condition 'DotNet35 OR DotNet40Client OR DotNet40Full OR (DotNet45 >= 378389)' evaluates to true.
[2994:35D0][2019-06-01T20:18:09]i000: ** MBA ** Detected package DotNet45
[2994:35D0][2019-06-01T20:18:09]i103: Detected related package: {19D17223-0F9C-4155-8057-AA6F49A26E69}, scope: PerMachine, version: 10.1.17861.8101, language: 0 operation: MajorUpgrade
[2994:35D0][2019-06-01T20:18:09]i000: ** MBA ** Detected package SetupChipsetx86.msi
[2994:35D0][2019-06-01T20:18:09]w120: Detected partially cached package: SetupChipsetx64.msi, invalid payload: cabA81C261D24835BDAD60FEAF8053B8D85, reason: 0x80070002
[2994:35D0][2019-06-01T20:18:09]i000: ** MBA ** Detected package SetupChipsetx64.msi
[2994:35D0][2019-06-01T20:18:09]i101: Detected package: DotNet45, state: Present, cached: None
[2994:35D0][2019-06-01T20:18:09]i101: Detected package: SetupChipsetx86.msi, state: Absent, cached: None
[2994:35D0][2019-06-01T20:18:09]i104: Detected package: SetupChipsetx86.msi, feature: PackageVersionFeature, state: Absent
[2994:35D0][2019-06-01T20:18:09]i104: Detected package: SetupChipsetx86.msi, feature: LicenseAgreementFeature, state: Absent
[2994:35D0][2019-06-01T20:18:09]i101: Detected package: SetupChipsetx64.msi, state: Present, cached: Partial
[2994:35D0][2019-06-01T20:18:09]i104: Detected package: SetupChipsetx64.msi, feature: PackageVersionFeature, state: Local
[2994:35D0][2019-06-01T20:18:09]i104: Detected package: SetupChipsetx64.msi, feature: LicenseAgreementFeature, state: Local
[2994:35D0][2019-06-01T20:18:09]i199: Detect complete, result: 0x0
[2994:35D0][2019-06-01T20:18:09]i200: Plan begin, 3 packages, action: Install
[2994:35D0][2019-06-01T20:18:09]w321: Skipping dependency registration on package with no dependency providers: DotNet45
[2994:35D0][2019-06-01T20:18:09]i052: Condition 'NOT VersionNT64' evaluates to false.
[2994:35D0][2019-06-01T20:18:09]i204: Plan 2 msi features for package: SetupChipsetx86.msi
[2994:35D0][2019-06-01T20:18:09]i203: Planned feature: PackageVersionFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2994:35D0][2019-06-01T20:18:09]i203: Planned feature: LicenseAgreementFeature, state: Absent, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2994:35D0][2019-06-01T20:18:09]i052: Condition 'VersionNT64' evaluates to true.
[2994:35D0][2019-06-01T20:18:09]i000: ** MBA ** SetupChipsetx64.msi: Converting 'Install' to 'Repair'.
[2994:35D0][2019-06-01T20:18:09]i204: Plan 2 msi features for package: SetupChipsetx64.msi
[2994:35D0][2019-06-01T20:18:09]i203: Planned feature: PackageVersionFeature, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2994:35D0][2019-06-01T20:18:09]i203: Planned feature: LicenseAgreementFeature, state: Local, default requested: Unknown, ba requested: Unknown, execute action: None, rollback action: None
[2994:35D0][2019-06-01T20:18:09]i000: Setting string variable 'WixBundleLog_SetupChipsetx64.msi' to value 'C:\System.sav\logs\IntelChipset_000_SetupChipsetx64.msi.log'
[2994:35D0][2019-06-01T20:18:09]i201: Planned package: DotNet45, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2994:35D0][2019-06-01T20:18:09]i201: Planned package: SetupChipsetx86.msi, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[2994:35D0][2019-06-01T20:18:09]i201: Planned package: SetupChipsetx64.msi, state: Present, default requested: Present, ba requested: Repair, execute: Repair, rollback: None, cache: Yes, uncache: No, dependency: Register
[2994:35D0][2019-06-01T20:18:09]i299: Plan complete, result: 0x0
[2994:2DDC][2019-06-01T20:18:09]i000: Setting string variable 'IIF_MSI_SWITCHES' to value ''
[2994:2DDC][2019-06-01T20:18:09]i000: ** MBA ** Getting window handle.
[2994:2DDC][2019-06-01T20:18:09]i000: ** MBA ** Calling Engine.Apply(). Window handle: 0
[2994:35D0][2019-06-01T20:18:09]i300: Apply begin
[2994:35D0][2019-06-01T20:18:09]i000: ** MBA ** BootstrapperApplication_Error
[2994:35D0][2019-06-01T20:18:09]i000: ** MBA ** Apply complete. Status: '0x8007015E' Restart: 'RestartRequired' Result: 'None'
[2994:35D0][2019-06-01T20:18:09]i399: Apply complete, result: 0x8007015e, restart: Required, ba requested restart:  No
[2994:2DDC][2019-06-01T20:18:09]i000: ** MBA ** ResultCode=3010
[2994:35D0][2019-06-01T20:18:09]i500: Shutting down, exit code: 0xbc2
[2994:35D0][2019-06-01T20:18:09]i410: Variable: CHIPSET_PRODUCT_VERSION = 10.1.17861.8101
[2994:35D0][2019-06-01T20:18:09]i410: Variable: DotNet35 = 1
[2994:35D0][2019-06-01T20:18:09]i410: Variable: DotNet40Client = 1
[2994:35D0][2019-06-01T20:18:09]i410: Variable: DotNet40Full = 1
[2994:35D0][2019-06-01T20:18:09]i410: Variable: DotNet45 = 461308
[2994:35D0][2019-06-01T20:18:09]i410: Variable: IIF_ExtractionMapping_SetupChipsetx64.msi = ;NullDrivers.cab;VersionNT64
[2994:35D0][2019-06-01T20:18:09]i410: Variable: IIF_ExtractionMapping_SetupChipsetx86.msi = ;NullDrivers.cab;NOT VersionNT64
[2994:35D0][2019-06-01T20:18:09]i410: Variable: IIF_MSI_SWITCHES = 
[2994:35D0][2019-06-01T20:18:09]i410: Variable: INSTALLER_BUILD_VERSION = 3.1
[2994:35D0][2019-06-01T20:18:09]i410: Variable: NTProductType = 1
[2994:35D0][2019-06-01T20:18:09]i410: Variable: VersionNT = 10.0.0.0
[2994:35D0][2019-06-01T20:18:09]i410: Variable: VersionNT64 = 10.0.0.0
[2994:35D0][2019-06-01T20:18:09]i410: Variable: WixBundleAction = 5
[2994:35D0][2019-06-01T20:18:09]i410: Variable: WixBundleElevated = 1
[2994:35D0][2019-06-01T20:18:09]i410: Variable: WixBundleInstalled = 1
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[2994:35D0][2019-06-01T20:18:09]i007: Exit code: 0xbc2, restarting: No
Mark
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Hi, Mark:

 

If your notebook is having multiple issues, you may want to consider factory resetting the PC and starting fresh.

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@Paul_Tikkanen wrote:

Hi, Mark:

 

If your notebook is having multiple issues, you may want to consider factory resetting the PC and starting fresh.


Hello Paul,

 

Thanks for the tip but I very much doubt I will want to do this as I've spent ages customising the laptop. Also, I'm not sure whether doing a factory reset would help as these speed issues existed right at the beginning from the time when I bought this laptop brand new. I finally became fed-up enough with the speed problems to start spending most of my time focussing on speed improvement rather than other configurations I wanted to do with the laptop. There appear to be some useful guides on the internet for fixing Windows performance issues. I think I will be able to fix these various issues eventually without using a factory reset.

 

Not being able to install this HP software isn't too much of problem. I think I un-installed it some days ago to try to improve performance. Actually, now I come to think about it, do you think perhaps I need to install an earlier version of the software before applying the HP update (perhaps the reason why the update is not working is because the update is expecting an earlier version of the software to already be installed)?

Mark
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I don't believe that would be the problem.

 

You usually don't have to incrementally install updates unless the file specifically states you can only update from such and such a version.

 

I always remove the HP image and clean install the operating system, which normally provides the best performance.

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Problem solved!

 

The error message seems to relate to the software already having been installed--they could have been more descriptive!

 

The update that Paul pointed out earlier in this thread appears to be a newer version--it actually looks like it did work (the first time I ran the installation). Be warned that the update doesn't appear to display any kind of message saying that the installation was successful when it is successful. It also doesn't show that new program shortcuts and / or folders have been created, when successful. You could possibly gain stability & performance improvements by installing Paul's update rather than the corresponding update listed for this laptop on HP's website.

 

Thanks Paul for your help.

 

Mark
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You're very welcome, Mark.

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