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Samsung SE-208GB/CD DVD External Drive

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HP Laptop 14Sdq1xxx
Microsoft Windows 10 (64-bit)

I have a new HP Laptop 14Sdq.

My external Samsung SE-208GB Portable DVD Writer (produced 2015) is not connecting to the laptop.

Does anyone have any idea of a suitable driver so that the portable DVD Writer will connect to the Laptop.

Thanks for any suggestions.

 

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Riddle_Decipher
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@Transap If a window does not open when you insert a disc into the drive and the drive does not display in File Explorer, then Windows does not recognize the drive.

If you upgraded your computer to Windows 10 or to Windows 8 and the drive was working before, but is no longer working correctly, you can save time by skipping to Clear the upper and lower registry filters to remove the upper and lower control filters from the registry.

NOTE: 

If you have a new notebook computer, make sure the computer actually has a CD/DVD drive. Several models of notebook computers do not come with CD/DVD drives, and must use an external USB drive or other solution.

Step 1: See if the drive displays in BIOS

Step 2: Check the drive name in Device Manager

Step 3: Use the Hardware and Devices troubleshooter

Step 4: Reset the computer power

Step 5: Check drive cable connections (desktop tower computers only)

Step 6: Clear the upper and lower registry filters

Step 7: Test for CD/DVD drive failure

 

FOR DETAILS ON EACH STEP & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
Message 2 of 4
Flag Post
HP Recommended

@Transap If a window does not open when you insert a disc into the drive and the drive does not display in File Explorer, then Windows does not recognize the drive.

If you upgraded your computer to Windows 10 or to Windows 8 and the drive was working before, but is no longer working correctly, you can save time by skipping to Clear the upper and lower registry filters to remove the upper and lower control filters from the registry.

NOTE: 

If you have a new notebook computer, make sure the computer actually has a CD/DVD drive. Several models of notebook computers do not come with CD/DVD drives, and must use an external USB drive or other solution.

Step 1: See if the drive displays in BIOS

Step 2: Check the drive name in Device Manager

Step 3: Use the Hardware and Devices troubleshooter

Step 4: Reset the computer power

Step 5: Check drive cable connections (desktop tower computers only)

Step 6: Clear the upper and lower registry filters

Step 7: Test for CD/DVD drive failure

 

FOR DETAILS ON EACH STEP & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

View solution in original post

Transap
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Hi Riddle_Decipher,

Thanks for the advice and the welcome to the community.

The drive is working after checking the BIOS and uninstalling the USB DVD Drive in Device Manager and reinstalling with a restart.

Best wishes

 

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Riddle_Decipher
HP Support Agent
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31,166 31,117 2,618 3,995
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@Transap That's awesome, I'm glad it worked,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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