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‎06-16-2025 09:37 AM

HP Recommended

I had trouble setting up my new printer and called HP for help. Help desk said it was a computer problem, not a printer issue and transferred the call to another "technician." I gave him access to my computer. Was charged $300+ for him to fix.  3 months later I get a call telling me they have had an alarm. Again gave him access. This time he wanted $700 to fix. I shut him out of my computer. Have I been scammed? HP don't seem to understand what I am talking about and again wanted access to my computer.  I can't find anyone to talk to. 

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1 REPLY 1

‎06-17-2025 10:25 AM

HP Recommended

@Lin5695, Welcome to the HP Support Community!   

   

Thanks for reaching out about your query regarding your laptop!  

We're thrilled to have the opportunity to assist you and provide a solution.   

   

To help me look into this properly, could you please share the previous case ID(s) via private message?  

  

Looking forward to your response so we can get this resolved.   

   

Take care, and have an amazing day!   

   

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!   

   

Regards,  

ZOEY7886
I am an HP Employee

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