Scan software for Office Jet 5255

[Starich]

I need to scan on my printer. It is setup to print not scan. Can't download the software. How do I do it. Used the 123.hp.com/setup

[Dragon-Fur]

@Starich 

Welcome to the HP Community --

"Can't download" might be due to a few issues, including:

• The version of the Operating System you are running is not supported by the software.  For example, the Full Feature Software for Windows supports a number of the normal versions of Windows but none of the Windows Server types.  MacOS generally stops supporting the driver at around MacOS 12.x or there about.
• The browser you are using is objecting to some part of the process to find and download the installation package.

Relevant to Windows

Software and drivers for HP OfficeJet 5255 All-in-One Printer 

Operating System / Version set to Windows / Windows 10

Details Page - Driver - For your Printer

>>> Full Feature Software - Web Pack Installation Package - Information - Download / Save / Install  <<<

HP OfficeJet 5200 All-in-One Print and Scan Driver and Accessories 

Installation

• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using a printer USB cable between the printer and the computer, connect the cable when instructed (near the end of the installation).
• After the software is installed, Restart the computer and log in

====================================

The installation of the full driver adds at least two shortcuts to the Desktop:  

Printer Assistant 

HP Scan

>>> Open the Printer Assistant > tab Scan > Manage Scan to Computer > Enable

Example - Windows - Full Feature Software - Installed in Programs and Features

Programs_and_Features_Printer_Desktop_Icons_11

General Example - HP Scan - Menu - Save as PDF - More > Destination

9025_HP_Scan_Menu_PDF_More_Destination_8

What else?

============================

HP App- Windows - Application

HP App is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> How to Use >>> HP printer setup (HP app)

>>> Terms of Use >>>  HP App– formally HP Connected – Services Terms of Use

NOTES: 

• Read the Terms of Use document to understand the conditions of using HP App products.  For example, in the HP application, find the link in HP App> Settings (gear) > About > Click on the link for Terms of Use
• Read FAQ - including - What are the requirements to set up a printer using the HP app?
• If using VPN >>Disconnect from Virtual Private Network (VPN) connection before downloading.
• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.
• Enable Bluetooth for an HP app setup: Enable Bluetooth on your computer or mobile device so that HP App can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?
• HP App requires that you sign into the application using your HP Account credentials.
• When working through a Browser to access HP App, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different Browser – assign that Browser as the Default. (Note:  Chrome not working?  Use / Assign a different default Browser.)
• Where possible, HP App benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.
• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP app?
    • Which printers are compatible with the HP app?
    • Why do I need to sign in or create an account to use the HP app features?
    • Which languages does the HP app support?
  • Older versions of the HP app no longer support the required login feature.
  • Update the application to the latest version to access / use HP App

Help Here:  Unable to download and install the HP printer app

and

Check / Update  >> Every device (computer(s) and / or mobile) where HP App is installed should be running the latest version of the HP application available for that device platform (Operating System / Version).

General Example - HP App- Windows - Home Page / Main Menu

HP_Smart_Win_Main_Menu_5

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open

HP OfficeJet 5255 All-in-One Printer  

The "Real Deal"

123.hp.com - Printer setup from the HP® Official site

https://123.hp.com/

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