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‎05-14-2020 04:11 AM

HP Recommended
Product: Ryzen 5, 8GB, 1 TB
Operating System: Microsoft Windows 10 (64-bit)

Hi guys, I bought 15.6 AMD Ryzen 5 on the 1/6/19. Yesterday, screen started flicking all the time so I can`t open anything and laptop is overheating in the area where processor is. When I open task manager, processor usage shows jump`s up to 100% . Since the HP chat is bot I hope someone here will answer with few words in support what to do. 

1 person had the same question
1 REPLY 1

‎05-23-2020 07:11 AM

HP Recommended

@Zeljko123 Welcome to HP Community!

 

Please provide the correct product number.

 

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

 

Click here for steps on finding the information we need!

 

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

 

http://support.hp.com/us-en/document/c03754824

 

Keep us posted,

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Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


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