Screen flickering on the Netflix app

[Ananya311]

I just installed the Netflix app on my new laptop and whenever I watch something on full screen, the screen starts flickering every 5-10 seconds. How to resolve this issue, please let me know?

[Max3Aj]

@Ananya311, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Screen flickering while using the Netflix app in full-screen mode on your HP OmniBook 5 16-ag1000 Next Gen AI PC running Windows 11 can be caused by a few common factors such as graphics driver issues, display settings, or app compatibility. Here are some steps to help resolve the issue:

Update Graphics Drivers

Outdated or incompatible graphics drivers are a common cause of screen flickering.

• Open HP Support Assistant (pre-installed on your laptop).
• Go to Updates and install any available graphics driver or BIOS updates.
• If you don’t have HP Support Assistant, download it from HP Support Assistant. HP Support Assistant | HP® Support

Alternatively, you can manually update your graphics driver:

• Press Windows + X → Select Device Manager.
• Expand Display adapters → Right-click your graphics card → Select Update driver → Choose Search automatically for drivers.

Check Windows Updates

Ensure your system is fully updated:

• Go to Settings → Windows Update → Click Check for updates.
• Install all available updates, including Optional updates under Advanced options.

Adjust Display Settings

Sometimes, display refresh rate settings can cause flickering:

• Go to Settings → System → Display → Advanced display settings.
• Try changing the refresh rate to a different value (e.g., 60Hz or 120Hz depending on your screen).

Reinstall the Netflix App

Corrupted app installations can also cause issues:

• Open Start → Search for Netflix → Right-click → Uninstall.
• Reinstall it from the Microsoft Store.

Try Using Netflix in Browser

As a temporary workaround, try watching Netflix via a browser like Microsoft Edge or Google Chrome to see if the issue persists.

You may refer to this document - HP Notebook and All-in-One PCs - Troubleshooting screen issues (Windows 11, 10) | HP® Support
 

I hope this helps. 

Take care and have a good day. 

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Max3Aj

HP Support