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‎09-14-2020 12:16 PM - edited ‎09-14-2020 12:16 PM

HP Recommended
Product: HP Envy X360 2 in 1 15.6"
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

The screenshot option (windows key + prt sc) does not work on my new HP Envy X360 2 in 1 15.6" FHD Touchscreen Laptop, AMD 4th Gen 8-Core Ryzen 7 4700U. I'm also missing a screenshot folder. However, I can use the fn + prt sc which will allow me to use the Snip & Sketch tool but I'm unable to do screenshots.

 

I have tried updating the keyboard driver and reinstalling it. 

 

The OneDrive function ("automatically save screenshots I capture to OneDrive") does not function either. I reinstalled OneDrive to see if it helps without any success.

 

Please let me know if you have any ideas on how to resolve this issue. Thanks.

 

 

 

 

 

2 people had the same question
2 REPLIES 2

‎09-14-2020 01:47 PM

HP Recommended
@o2car wrote:

Hello,

 

The screenshot option (windows key + prt sc)

 

Please let me know if you have any ideas on how to resolve this issue. Thanks.

@o2car 

 

No, this won't work. Please try Fn + prt sc. You can also use Snipping tool to select an area on screen to capture

 

     https://support.microsoft.com/en-au/help/4027213/windows-10-open-snipping-tool-and-take-a-screenshot

 

Regards.

BH
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‎09-14-2020 05:21 PM

HP Recommended

I just figured this out. Press fn + windows key + prt sc and it will take a screenshot.

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