Scrolling on inactive windows not working

[avrliza]

I'm having the same issue as many other users with not being able to scroll inactive windows, since the moment I purchased the laptop. Here's one user describing the issue that I also have: 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/Scrolling-on-inactive-windows-not-wor...

All the system updates are most recent. Windows 10, HP Eny 13-ad173cl

[Echo_Lake]

@avrliza
Thank you for posting on the HP Support Community.

I have a few troubleshooting steps we could try to fix the issue:  

Let's perform Windows Update and HP Support Assistant:

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Next: BIOS Update: Follow steps from the link: https://support.hp.com/in-en/document/c00042629

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[avrliza]

I tried it all and it still doesn't work 

[Echo_Lake]

@avrliza

I appreciate your efforts to try and resolve the issue. As you've performed relevant troubleshooting steps and the issue persists. 

I would suggest performing system recovery which will isolate the issue: Click here to initiate system recovery

Keep me posted for further assistance.