Security

[FussieToes2]

Can anyone tell me how an Ask-Crew chatbot responded when I was trying to get my HPStore account unlocked?

[Dragon-Fur · Accepted solution]

@FussieToes2 

Welcome to the HP English Community --

If an unknown bot popped up on your computer screen, I would guess your Internet security is poor.

If you are trying to fix an Employee access account associated with your HP Store account, the bot might be associated with that setup.  I don't like the sound of it, but perhaps it is a possibility.

If you wandered out onto the Internet looking for help, you could land almost anywhere -- most of these places, no matter what they claim, no matter what they promise, no matter how much they try convince you that you need their help, are not HP.

Try calling the store --

HP Store in the USA is one of the very few places where HP posts a direct number.

What?  True at this writing.

You can (should) also check at the Store Customer Service Department.

HP Store – USA

 Store/HP.com USA Sales

 Not your HP store?  Scroll to the bottom of the store website and click the Flag to change regions.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

OR

 HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under “I would like to…” > Select Contact a product specialist before I buy

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