cancel
Showing results for 
Search instead for 
Did you mean: 
Cmarie4468
New member
3 2 0 0
Message 1 of 6
213
Flag Post

Solved!

Serial number

HP Recommended
Notebook 15-AY103DX

My notebook Was stolen and I misplaced my serial number. How can I get that information 

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
32,051 31,756 2,925 10,673
Message 2 of 6
Flag Post
HP Recommended

@Cmarie4468 

 

I am sorry that happened.

 

The Serial number - if you purchased the computer from HP - is perhaps located in your email confirmation / order information (that) you would have received during the process to purchase of the computer.

 

Without having recorded the number anywhere, it is especially difficult to recover the number.

 

HP does not track this sort of information outside of the initial purchase - and again, that assumes you purchased the computer from HP and received the information.

 

If you saved the box in which the computer was shipped (some people do this), or if you saved the shipping tags on that box (some people do this), then the serial number is (likely) listed on that box / shipping tag.

 

There are a number of software tools that provide the serial number.  Any of these would have to be deliberately run to record the information and then the resulting file data would have to have been backed up to somewhere to other than the computer disk(s).

 

Look for that number.

Good Luck.

Stay Safe.

 

Sometimes the answer is "No".  No one likes that.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.

 

 



 

Dragon-Fur

View solution in original post

5 REPLIES 5
Dragon-Fur
Level 16
Level 16
32,051 31,756 2,925 10,673
Message 2 of 6
Flag Post
HP Recommended

@Cmarie4468 

 

I am sorry that happened.

 

The Serial number - if you purchased the computer from HP - is perhaps located in your email confirmation / order information (that) you would have received during the process to purchase of the computer.

 

Without having recorded the number anywhere, it is especially difficult to recover the number.

 

HP does not track this sort of information outside of the initial purchase - and again, that assumes you purchased the computer from HP and received the information.

 

If you saved the box in which the computer was shipped (some people do this), or if you saved the shipping tags on that box (some people do this), then the serial number is (likely) listed on that box / shipping tag.

 

There are a number of software tools that provide the serial number.  Any of these would have to be deliberately run to record the information and then the resulting file data would have to have been backed up to somewhere to other than the computer disk(s).

 

Look for that number.

Good Luck.

Stay Safe.

 

Sometimes the answer is "No".  No one likes that.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.

 

 



 

Dragon-Fur

View solution in original post

Cmarie4468
Author
New member
3 2 0 0
Message 3 of 6
Flag Post
HP Recommended

Thank you so much. I'm gonna have my husband to check his email. It was purchased from Best Buy and they have not been able to receive it yet. I normally keep my box, however, I have not been able to find it😢. Again I appreciate your advice and I'm praying it turns up at a pawn shop as a report has been made.

0 Kudos
Dragon-Fur
Level 16
Level 16
32,051 31,756 2,925 10,673
Message 4 of 6
Flag Post
HP Recommended

@Cmarie4468 

 

You are welcome.

 

Well, Best Buy is not HP Store - but the information might have been included in one of the emails during your purchase.

 

If you purchased the unit "in store", it is possible the number is printed on the original receipt.  

If you purchased an extended warranty from Best Buy for the device, the number is likely on that email / document.

 

I am sorry the solution is not "Well, here you go".  We'd like it to be that simple.

 

Keep looking - and good idea to check pawn shops and maybe Craigslist, too.

 

Warning about Craigslist and other sellers of this general type:

If you find a listing for what you believe is your device, notify the police of you discovery.

Do NOT, under any circumstances, meet with anyone and do NOT give these people your information.

Not.

 

Hang in there.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.

 

 

 

Dragon-Fur

Cmarie4468
Author
New member
3 2 0 0
Message 5 of 6
Flag Post
HP Recommended

Update: I was able to recover my serial number from an HP email confirmation when I registered the my laptop. Thanks again for your advice 

 

0 Kudos
Dragon-Fur
Level 16
Level 16
32,051 31,756 2,925 10,673
Message 6 of 6
Flag Post
HP Recommended

@Cmarie4468 

 

Excellent!

 

You are welcome.

 

I am sorry for the reason you need the information - I am glad you were able to retrieve the number.

 

Stay Safe.

 

If you are where it is so very warm right now, stay cool.  Smiling.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up on a post to show appreciation for the help.

Answered? Click "Accept as Solution" to help others find a solution.

 

 

Dragon-Fur

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation