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‎02-15-2025 07:18 AM

HP Recommended
Product: OMEN Laptop - 15-ek0021tx

My laptop cooling fans were not working properly so I sent it to official  hp service centre , they said that we have to change fans and battery so then I agreed, they changed it and now the are saying the laptop screen is not working 

It might be the motherboard issue so please collect your laptop but when I gave the it was in working condition and now they are telling me to collect the not working laptop.

Category:
1 REPLY 1

‎02-19-2025 10:28 AM

HP Recommended

Hi @Youhaveme 

 

Welcome to the HP Support Community! 

 

Thanks for posting your query! We're here to help you get back up and running.

 

My sincere apologies for the inconvenience caused to you.


We'd hate for you to be stuck in a situation like this. Because you matter to us.

 

I need some information to assist you better, and I need to gather your printer serial number and previous case numbers if any to get this addressed by the concerned team.

 

Since these are confidential data, please share them via private message.

 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

 

 

We're all ears! 

 

Regards, 

Hawks_Eye

I am an HP Employee

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