Shift +F4 key won't work in Epic EHR

[Bot7509]

Hope someone can help me.  I purchased an HP OMEN laptop running Windows 10, Intel Core i7 and use it to remotely access Epic EHR (Microsoft Office was also  loaded on the laptop).   The Shift+F4 function does not work in Epic.  I have done the following and nothing seems to work:

disabled and enabled the action keys, tried with another keyboard, tried different combinations of keys with  F4, tried both right and left shift keys, changed the compatibility setting in Explorer.  I have an older HP laptop that works perfectly with Epic. I also purchased an HP desktop running Windows 10 and that also works perfectly in Epic.

I am not computer savvy, but need this new laptop to work.  Any suggestions?

[Riddle_Decipher]

@Bot7509

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service. 

I understand you the Shift+F4 key isn't working for the Epic EHR app,

I'll be glad to help you out, however, for an accurate solution I will need more details: 

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824 

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

Does the issue with the (Shift key + F4) appear only on that specific program or has it affected other applications as well?

If it's specific to one program alone and you've already checked with an alternate keyboard, 

I recommend you the manufacturer of that application so that they could help you out.

If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead