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varunv
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Shipping Time

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HP Spectre x360 13-aw0054na 4K AMOLED Convertible Laptop 2020 Edition
Microsoft Windows 10 (64-bit)

Ordered laptop June 17th with an estimated delivery date of July 3rd.

 

On June 29th, online account changed delivery date to June 30th. Didn’t receive the laptop so I waited as both the initial and updated delivery dates passed by.

 

After three order queries sent to HP, the date was updated today (July 6th) to an estimated delivery date of July 28th. I haven’t had any direct correspondence and my queries were not responded to.

 

The updated delivery date is 6 weeks after my initial order (and more than 3 weeks after the original delivery date). I need a functioning laptop ASAP and HP customer service has been terrible. A laptop delivery shouldn’t take so long- especially since the website says deliveries should take 48hrs with a possibility of up to 72hrs. 

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banhien
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@varunv wrote:

... A laptop delivery shouldn’t take so long- especially since the website says deliveries should take 48hrs with a possibility of up to 72hrs. 


@varunv 

 

That is during normal time. You know many HP machines come from a country in Asia, most likely China and with our current Covid-19 situation many things are out of control. I know all vendors are doing there best to get products to their customers. I normally say "Only God knows" let's pray !

 

Hope this makes sense

 

Regards.

BH
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KrazyToad
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@varunv

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

I will escalate your case to HP's Regional Escalation Team

 

I have sent you a private message. Please check your Inbox

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
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