Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-05-2017 04:16 AM

HP Recommended
Product: Stream Notebook 11-d015na.
Operating System: Microsoft Windows 10 (64-bit)

I bought the computer 18mths ago, and had to do one other reinstalls of Win 10. (Originally it was using Win 8). The problem each time had been that I've lost the use of the Touchpad (or, Clickpad as I've seen it called) plus, cursor. The first time I installed Win 10, I found the answer on the HP site, but cannot find it now! So, I'm afraid I've got to ask if anyone knows the answer my problem of how to recover the use of said Touchpad, and how to get a Curser on screen. Sorry for this, but any assistance would be greatfully received. THANK YOU ALL.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-05-2017 09:34 AM

HP Recommended

Reinstall the Intel Serial I/O chipset driver from hp.com.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎08-05-2017 09:34 AM

HP Recommended

Reinstall the Intel Serial I/O chipset driver from hp.com.

Was this reply helpful? Yes No

‎08-06-2017 12:57 AM

HP Recommended

Thank you so much! I was beginning to get a bit annoyed with my wired mouse. Again, many thanks, everything works fine now.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.