Sing Up/Login Icon not working for create HP Support Assistant account

[Saad01]

Not working Sing Up/Login Icon for create HP Support Assistant account

[Max3Aj]

Hi @Saad01, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
If the Sign Up/Login icon in HP Support Assistant is not working, try these troubleshooting steps:

Basic Troubleshooting

Restart HP Support Assistant

• Close the application completely and reopen it.
• Check if the issue persists.

Check Internet Connection

• Ensure you have a stable internet connection.

Run HP Support Assistant as Administrator

• Right-click on HP Support Assistant and select Run as administrator.

Advanced Solutions

1. Update HP Support Assistant

• Download the latest version from the official HP website:
  HP Support Assistant Download
• Uninstall the current version before installing the new one.

2. Clear HP Support Assistant Cache

• Open File Explorer and go to:
  C:\Users\YourUsername\AppData\Local\HP\HP Support Framework
• Delete the Cache folder and restart the application.

3. Check for Windows Updates

• Go to Settings > Update & Security > Windows Update.
• Install any pending updates and restart your PC.

[Max3Aj]

4. Try a Different Browser (For Web Login Issues)

• If using HP Support Assistant's web-based login, try Google Chrome, Microsoft Edge, or Firefox.

5. Create an HP Account on the Website

• If the in-app login fails, create an HP account manually at:
  HP Account Creation

6. Check Firewall & Antivirus Settings

• Some security programs block HP Support Assistant’s connection.
  • Temporarily disable the firewall and antivirus.
  • Try signing in again.

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support