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01-09-2022 12:36 PM
Operating System: Microsoft Windows 10 (64-bit)
The GPU load drops when the decoding schedule in the task manager synchronously increases for a few seconds - in the video being played, there is a slowdown. The problem appears when updating the BIOS to the latest version, on the F16 version this is not.
3 REPLIES 3
01-12-2022 10:15 AM - edited 01-12-2022 10:21 AM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help,
I have a few troubleshooting steps we could try to fix the issue. To provide an accurate resolution, I need a few more details:
- Did this happen after a recent window or software update?
- Have you made any hardware/software changes?
- Are you referring to online video playback or internally stored videos?
- Have you updated Graphics and Chipset drivers?
Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating)
To check for updates now, select the Start button, and then go to Settings > Update & security > Windows Update, and select Check for updates.
Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.
- To open HP Support Assistant, double-click the HP Support Assistant icon .
- Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
- Click Check for updates and messages to scan for new updates.
- Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
- Click the update name for a description, version number, and file size.
- Select the box next to any updates you want to install, and then click Download and install.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
I am an HP Employee
01-12-2022 03:56 PM
This happened after a recent BIOS update. Manipulations with drivers do not help. The problem manifests itself both in video files played from a local device and in streaming video. In particular, through the Firefox browser. Chrome doesn't have this problem.
Also, the problem disappears when using the LTSC version of Windows 10. As I understand it, this version does not use some codec.
01-13-2022 01:54 PM
Thank you for posting back.
I appreciate your efforts to try and resolve the issue. If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting.
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: https://www.hp.com/us-en/contact-hp/ww-phone-assist.html
Also, try resetting the internet browser and then try playback.
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Have a nice day ahead.
I am an HP Employee
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