• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended

OK, then that is why the wireless isn't working.

 

There are a couple model wireless cards that completely disappear from the device manager on Windows 10.

 

One of them is the Realtek 8188EE, and your notebook may have come with one of those.

 

The only suggestion I can offer would be to reinstall W8, which is what your PC came with from the factory, and then take the free upgrade to W8.1.

 

Is there an FCC ID sticker on your notebook's case somewhere? 

 

That ID will give the wireless card model and sometimes in the BIOS system information window you can find the wireless card model.

 

 

HP Recommended
Yes there is. The FFC id is: PPD-AR5B125
HP Recommended

That is an atheros wireless card your notebook has.

 

I don't think this is going to work, but you have nothing to lose by trying it.

 

I say that because there is no device present for the driver to install to.

 

Before installing the driver, try performing a hard reset of the notebook to see if it discovers the wireless card.

 

http://support.hp.com/us-en/document/c01684768/

 

Here is the W10 driver for that model card.

 

This package contains the driver installation package for the Qualcomm Atheros AR9000-Series wireless LAN Controller in the supported models and operating systems.

 

ftp://ftp.hp.com/pub/softpaq/sp71501-72000/sp71858.exe

 

Now, I see that you went through a lot of work to install the SSD according to the manual, so you are not afraid to take things apart like I am.  :generic:

 

If you want to keep running W10 and you can't get the Atheros card to work, I recommend you replace that lousy single band, non-bluetooth wireless card with a nice Intel 7260 dual band wireless N card with bluetooth.  If you have an AC router, you may want to get the 7260 AC card.

 

Just make sure there are two antennas currently connected to the Atheros card.  You need two antennas for that model wlan card.

 

It will work with W10, and there are drivers on the Intel website.

 

Intel Dual Band Wireless-AC 7260 802.11 ac 2x2 WiFi + BT 4.0                 HP Part # 710661-001

 

 

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0   HP Part # 717381-001

 

 

 

 

 

 

HP Recommended
I tryed as you said to hard reset the pc and install the driver but it didn't work 😞 but thank you very much for your support, i think i'll buy a new wirless card as you recommend 🙂
HP Recommended

You're very welcome.

 

Please post back and let us know if replacing the wireless card resolved the problem.

HP Recommended
Sure, i hope i can do everything in a few days! 🙂
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.