Sleep mode and shutdown issues

[ken-m]

I upgraded to Windows 10 and I am having sleep mode and shutdown issues.  

When I put the computer to sleep the screen goes off but the fan and power button light stays on.  Once this happens, the system locks and I have to do a hard restart to get it to power back up.  The same thing happens when I click "shutdown" to turn the computer off.  I get a message that the system is shutting down but it doesn't turn off.  The screen goes off but the fan and power light stay on. 

Any help solving this issue would be appreciated.

[Sat3rn · Accepted solution]

HOW TO RESOLVE SLEEP/SHUTDOWN ISSUES

1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.
• Navigate HP's Software and Driver Downloads site (http://www8.hp.com/us/en/drivers.html) to find the latest approved driver for your model.  Filter by version, selecting Microsoft Windows 8.1 on the dropdown menu.  Look for the download in the "Driver-Chipset" category.  If an MEI driver with a version number starting in 9 or 10 is listed, download it.  [Version 9.5.24.1790 1.5M (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe) will work for most models.]
• If an MEI driver with a version number starting in 9 or 10 is NOT listed, download the appropriate driver directly from Intel (https://downloadcenter.intel.com/search?keyword=intel+management+engine).  [Version 9.5.24.1790 1.5M (https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC) will work for most models.]
2. Download the Windows 10 "Show or Hide Updates" Troubleshooter Package (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
3. Change the Windows Update Services setting from Automatic (Delayed Start) to Manual.
• In the Control Panel, select Administrative Tools and open Services.
• Scroll down to Windows Update and double-click it to bring up its properties.
• Click Stop to stop the service from running.
• Change the Startup Type to Manual and click OK.
4. Install version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.  If you receive a dialog warning about replacing a newer version of the software, accept it.
• NOTE: You do NOT need to uninstall version 11 before installing version 9 or 10.  The presence of some version of the driver is required in order to "upgrade" (or in this case downgrade) it.
5. Run the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide updates to the Intel Management Engine Interface (MEI) Driver.  (Doing so will block your system from automatically reinstalling or showing updates for version 11 of the driver.)
6. Change the Windows Update Services setting from Manual back to Automatic (Delayed Start).
7. Restart your computer.
8. Rejoice!  You can finally sleep and shut down again.  hope this helps

[ken-m]

Problem solved!  Thank you, thank you, thank you!

[Sat3rn]

Your most welcome 🙂

[Miki89]

a

[Miki89]

I have faced a similar problem, but only when the system goes in to auto sleep mode when it is not used for a certain number of minutes. In order to solve the same i have followed through the steps recommended here, but when trying to install Intel Management Engine Interface version  9.5.24.1790 the system shows an error message which states;

''This computer does not meet the minimum requirement for installing this software''

My OS is Windows 10, and PC is HP Probook 650 G2.