SmartAudio

[Lisajf]

I did some software updates and now keep getting an error message come up saying "Failed to create Conexant AudioFactory. The Smart Audio will now exit.

[The_Fossette]

@Lisajf,

Welcome to the HP Forums!

Thank you for posting your query on this forum, it's a great place to find answers.

Don’t worry, I assure you I will try my best to get this sorted.

In order that I may provide you with an accurate solution, I will need a few more details.

• What is the exact model for your computer?
• Have you performed any troubleshooting steps before posting?

While you respond to that, I recommend you uninstall the audio driver from device manager and then download and install it from the below link and check whether the issue is resolved.

https://support.hp.com/in-en/drivers

Here is how it is done.

1. Start Control Panel, click Hardware and Sound, and then click Device Manager.
2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!