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pcprice76
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So many troubles with Support Assistant!

Microsoft Windows 10 (64-bit)

i prepare dozens of refurbished laptops from hp, and on each of them i install Support assistant to retrieve latest drivers.

I began downloading it from product dirvers page with no problem, then i discovered a thing. Sometimes, when you install it, it asks to download latest version. Sometimes, the version you download it does NOT ask it, and the result is the will not work and won't find any driver. Is so difficult to put th right version among other software to download in the loist of that notebook?

So i decided to download always the latest version from here

https://www8.hp.com/it/it/campaigns/hpsupportassistant/hpsupport.html

 

And since last week all was working great, but know... it's really weird, you install it, and when it finish nothing happens! no support assistant icon on tray, no software installed under control panel. nothing.

I'm doing it, as usual, under sysprep.

What is happening with this software? Why is not working anymore???

 

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So many troubles with Support Assistant!

@pcprice76

 

Could you please help me with the exact model name or the product number of the product?

 

Keep me posted.

 

Thank you for joining the HP Community.

Have a great day!

Cheers 🙂

Raj1788
I am an HP Employee 

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pcprice76
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So many troubles with Support Assistant!

Hi! Product name is Probook 645 g2 and G3

But happened on others too. I noticed that is happening ONLY in sysprep, but it works when delivered.

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