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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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×InformationNeed Windows 11 help?Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
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Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
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First off, I am sure you are not running Windows 10 IOT -- as that is an embedded OS not available to the public. So, to start out, you need to provide us the actual Windows version you are using -- and what version of Windows you are running.
To get this information, enter "winver" (without the quotes) in the Search area and report back what is shown in the Window.
We can proceed when you provide the information.
Thanks
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