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02-04-2022 10:10 AM
My HP Sceptre successfully downloaded embroidery software program. However, it won't install on my machine. When I click to install, or right click and install as administrator, the windows screen appears asking if it is OK to install. I click yes. Then nothing happens. I have disabled my anti-virus software (norton) in case that was the issue. I successfully downloaded it on my Dell computer with no problems, so I don't think it is a software issue. The software company gives you the option of downloading it on 3 computers, so that's not the issue. I spoke to the tech department there and they can't understand why it won't install. I believe it has to be something on my HP because I had no problems installing it on my Dell. I would appreciate any help I can get. Thank you very much!!
02-04-2022 10:49 AM
Do you have a problem with the drivers ?
I have seen on many computers this problem and it is usually an HP problem in the driver installer.
On my laptop the same thing happens I update the drivers manually with the inf file.
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