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‎02-04-2022 10:10 AM

HP Recommended
Product: HP Spectre x360 - 13t-ae000 CTO
Operating System: Microsoft Windows 10 (64-bit)

My HP Sceptre successfully downloaded embroidery software program.  However, it won't install on my machine.  When I click to install, or right click and install as administrator, the windows screen appears asking if it is OK to install.  I click yes.  Then nothing happens.  I have disabled my anti-virus software (norton) in case that was the issue.  I successfully downloaded it on my Dell computer with no problems, so I don't think it is a software issue.  The software company gives you the option of downloading it on 3 computers, so that's not the issue.  I spoke to the tech department there and they can't understand why it won't install.  I believe it has to be something on my HP because I had no problems installing it on my Dell.  I would appreciate any help I can get.  Thank you very much!!

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2 REPLIES 2

‎02-04-2022 10:49 AM

HP Recommended

Dear @Palommy 

 

Do you have a problem with the drivers ?

I have seen on many computers this problem and it is usually an HP problem in the driver installer.

 

On my laptop the same thing happens I update the drivers manually with the inf file.

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‎02-05-2022 04:18 PM

HP Recommended

Yes, I updated the drivers.  I also updated all computer updates that were available.  Thanks for taking the time to respond, though.

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