Software/docking station

[Breakdown73]

Not sure why but I am trying to connect 2 monitors with my HP USB-C Dock G5 but it will not rcognize it. Is my laptop not compatible? Do I need to upgrade my software? I do have an update pending but wasn't sure what it did. It is the 2024-03 Cumulative update preview for Windows 11 preview version 23H2 for x64-based systems (KB5035942).  wHAT SHOULD i DO TO GET THIS DOCKING STATION TO BE RECOGNIZED?

[banhien]

@Breakdown73 

They are NOT compatible, no way to get the dock to work with your machine. The specs of your machine is

                https://support.hp.com/us-en/document/c06617394

It ONLY has 1 hopeless USB 3.1 Gen 1 Type-C™ (Data Transfer Only, 5 Gb/s signaling rate) port which does NOT support Alt mode nor Power Delivery. You can NOT use it to

• Charge your machine,
• Connect to an external monitor with/without hub/dock/adapter (some hubs may have builtin chip to support this)

If you wish to connect 2 external monitors (only-total 3), you can use

• Monitor 1: HDMI direct cable,
• Monitor 2: Using a Displaylink Certified USB-A to HDMI adapter such as

                                     USB to HDMI Adapter

Other option: :   https://support.hp.com/au-en/document/c05357751

Regards

[Breakdown73]

would this adapter help make this work for what I need?

USB C Docking Station Dual Monitor, 11 in 1 USB C Hub Triple Display, USB C to Dual HDMI Adapter with Dual 4K, VGA, Ethernet, 100W PD, 4USB

[Breakdown73]

Can I not download a display driver like Citrix Indrect?