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Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
CSUTOM
Level 1
3 3 0 2
Message 11 of 27
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HP Recommended

I see the same thing trying to use the download while running Windows 10 20H2.  &Zip says a CRC error if I try to use it to extract the files.  HP can't you fix your download?  I really would rather not get files from a third party.

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gapperguy
Author
Level 3
22 13 2 5
Message 12 of 27
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HP Recommended

HP has fixed the problem. I was able to install from the HP website.

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Laptop-Pihopero
New member
1 1 0 0
Message 13 of 27
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HP Recommended

thanks man it helped

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Robertmetsfan21
New member
5 2 0 0
Message 14 of 27
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HP Recommended

I guess the problem is back because I’m having the same problem on all my pc’s HP has to look into this issue I had to download from the third party site too I don’t like to do that either.

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kamirza
New member
3 1 0 0
Message 15 of 27
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HP Recommended

Thank you very much for this . It worked well.

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gapperguy
Author
Level 3
22 13 2 5
Message 16 of 27
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HP Recommended

I actually installed the legacy version and did the upgrade by selecting the new version available box. Worked well.

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Kaser
New member
3 3 0 0
Message 17 of 27
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HP Recommended

Hi -- hey, I don't know anything about any CAB file -- I only know that this HP Support Assistant download did not download and auto-start (I told it to) -- I have Windows 11... am I missing something? (I wouldn't be surprised... 🙂  ) -- I have an HP Laptop -- it always had the HP support assistant -- sure wish I could get it back, somehow, some time... thanks 🙂

Kaser49er

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JerryWin11
New member
1 1 0 0
Message 18 of 27
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HP Recommended

did not work

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gapperguy
Author
Level 3
22 13 2 5
Message 19 of 27
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HP Recommended

You must first install the legacy version of HP Assistant on your Windows 11 computer. It is the older version on the HP website. Once installed, start it and select newer version available. Install that version and it is now current. I didn't think the CAB filename problem was ever fixed on the HP website for the current version.

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mkfchow1
Level 1
13 10 0 0
Message 20 of 27
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HP Recommended

What a pity that I cannot make it.  The system still have error of -2 even I installed sp135667.  Is that any other solutions or links to download?

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