Sp135667 latest hp support assistant on Windows 11 cannot extract CAB file and setup fails

[gapperguy]

I downloaded the latest version of HP Support Assistant SP135667 on Windows 11 and the CAB file would not extract. I tried the setup anyway and it fails. Has anyone installed this successfully on Windows 11? Thanks.

[banhien]

@gapperguy 

HPSA will ask you to update/upgrade to the right version. As soon as after upgrade my machine to Windows 11, HPSA asked me to update HPSA and I simply clicked.

 

My old HPSA showed 2 products, now only one. Probably when upgrading HPSA could not find other product I will turn on my HP Omen (also Windows 11) and upgrade HPSA to see how they are connected, they physically are on same desk.

Regards

[gapperguy]

I first downloaded it using Edge and got a security error for unknown app. Said to save anyway. Then I tried downloading it with Chrome. Didn't get a security message, but when I ran the file got an unknown app error. CAB extract failed for both browsers.

[gapperguy]

I did a clean install of Windows 11 and have no prior HPSA installed.

[gapperguy]

I was able to install the legacy version of HPSA successfully. Says there is an update available to newer version. Clicked on that and update fails.

[banhien]

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@gapperguy wrote:

I was able to install the legacy version of HPSA successfully. Says there is an update available to newer version. Clicked on that and update fails.

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@gapperguy 

Without update, does HPSA work ?

Regards.

[gapperguy]

Yes, the Legacy version is working fine. When I click the newer version in the upper left corner, it downloads ok but fails the install with just x's.

[Sidath_123 · Accepted solution]

Hi, You can download the file from the below link  I downloaded and installed it and it worked as I had the same issue as you

when I tried downloading from the HP site the CAB file could not be extracted, hope this will solve your problem

Download HP Support Assistant 9.7.536.0 (softpedia.com)

[R-Kalesh]

Thank you @sidath_123. This helped me. This really worked. As mentioned in your post,

I downloaded the file from the link you shared - Download HP Support Assistant 9.7.536.0 (softpedia.com) and I  installed it and that worked.

I had upgraded to Windows 11. The issue I faced with HPSA was, whenever I clicked the download driver option in HPSA, it will ask me to restart the laptop and after restart, nothing would happen. If I try again, the same thing would happen. It was not reaching anywhere. I browsed tech support forums and I saw someone mentioning to uninstall the HPSA and download the latest version from HP Support site. I did that and faced the CAB issue and was not able to install as Install was failing. 

After I installed the file, everything was working fine. When I checked clicking download, it worked properly.

[shadowfluffy]

you are the man. well-done! million's thanks . it worked very well with this link Download HP Support Assistant 9.7.536.0 (softpedia.com)