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Kassu Honor Student
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Spectre X360 tablet mode not working

Spectre X360 13-4109no
Microsoft Windows 10 (64-bit)

Hello,

 

I have a problem with my Spectre X360 laptop. Exact model 13-4109no.

 

If I fold the screen to tent or tablet mode, nothing happens. Tablet mode will not be enabled and keyboard will not turn off, which basically makes the mode completely unusable. Also if I manually activate tablet mode screen will not rotate and keyboard still stays enabled.

 

I have tried to install latest drivers a few times, didn't do anything good. BIOS is also the latest version.

 

So, any suggestions?

 

Thanks!

 

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HP Support Agent
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Hi @Kassu,

 

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More.

 

I understand you are having issues with the HP Spectre x360 Tablet mode not working. Don't worry I have a few steps to help you get through this concern,

 

Here's a related HP Forum post which has helped others: Click here

 

Keep me posted for further assistance,

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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Kassu Honor Student
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Hi!

 

First of all, thanks. The Intel Sensor Solution driver (ver. 3.0.10.3036 Rev.A) mentioned on the last page of that post fixed the issue for me completely.

 

But, it's the old version of the driver. I downloaded the latest version (ver. 3.0.20.3157 Rev.A) of that same driver before from HP support page and installing that version completely broke all of the tablet functions of my laptop: tablet mode wouldn't enable and all sensors like accelerometer and gyroscope would stop working completely.

 

So, it seems that the latest version is somehow faulty, and in my opinion it shouldn't be available as the recommended latest version if it doesn't at all work as intended.

 

But anyways, my problem got solved and I'm happy for that, so thank you.

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HP Support Agent
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Hi @Kassu,

 

Thank you for the update,

 

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

 

Thanks for taking the time to let the community know about the solution

 

You've been great to work with and it has been a genuine pleasure interacting with you.

 

I hope both you and your product works great and remain healthy for a long time ;)

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

 

And accept this as the solution to help others find your post helpful.

 

Take care now and do have a fabulous week ahead. :)

 

Regards,

Jeet_Singh
I am an HP Employee

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SanjayDas Top Student
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Hi

I had the same problem and was told to ship the unit back to HP for repairs as the Gyro was faulty. Thsi was on the 1st of Feb. I hve now been informed that the unit cannot be repired till the 23rd of Feb as the part has i snot available and has to be ordered.

I bought the Spectre in Aug last year and have had multiple problem witht it since then requiring multiple resets over the last 6 months. HP Customer service refuses to replace the fauty machine using a wierd logic ..that UK law doesnt allow it to do so as teh fault wasnt reporte dwithi 30 days. Can some one advise what I should do? I am without a working laptop for 3 weeks!

 

Thanks

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