Spectre x360 Convertible Notebook 15-ch0xx - Installed apps not downloading

[unpuertomex]

I purchased my 15 inch Spectre last Saturday and I've noticed that several of the apps bundled by HP is not installing as of today. I've refreshed/wiped clean the system several times plus ensured updated the system, however as you can see in the screenshot the apps still won't update nor can I uninstall them. Thoughts, ideas?

Missing Apps

[Jeet_singh]

@unpuertomex,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the installed apps not working on your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you checked if all the Windows update is installed on the PC.

In the meantime, let's try these steps here: 

You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all updates have been completed!

Here is a document that shows how to update drivers that are not working correctly with Windows 10.

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

[unpuertomex]

 Thanks for the response Jeet_singh, I've tried all those things and none have worked. I'm able to install any app from the store and the store is showing to update the other app on the laptop.

---

@Jeet_singh wrote:

@unpuertomex,

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for First Time Here? Learn How to Post and More. I see from your post that you are having issues with the installed apps not working on your HP notebook. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Have you checked if all the Windows update is installed on the PC.

In the meantime, let's try these steps here: 

You could try using the Windows Update Troubleshooting tool to fix any updates that have not come through for Windows 10.  Please restart the Notebook twice to make sure all updates have been completed!

Here is a document that shows how to update drivers that are not working correctly with Windows 10.

Hope this answers your question.

Good luck and keep me posted about the developments. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue and give the post a Kudos for my efforts to help. Thank you and have a great week ahead. 🙂

---

[Jeet_singh · Accepted solution]

@unpuertomex,

It's great to have you back and your patience is greatly appreciated.

After reviewing your post thoroughly, don't worry as I have a few other suggestions which should help you resolve this issue.

Let's try these steps here: 

1. Open the Windows Store app
2. Click on the account logo in the upper-right corner of the app, then click on your account name
3. Click on you account name in the new box, then click Sign out
4. Click on the icon in the upper-right corner again, then click Sign in and choose your account name again

Reset the Store Cache: If that does not get the Store working again, close out of the app, then try resetting the Store cache:

1. Press the Win+R keys to open the Run dialog. 
2. Type WSReset.exe, and click/tap on OK.

3. The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

I hope this should help. Let me know how it goes for further assistance.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[unpuertomex]

Awesome! The first 4 steps worked, in fact, they also fixed the issue with HP JumpStart, it now opens without telling me something went wrong on your side.

Thanks again.

[Jeet_singh]

@unpuertomex,

I'm glad you got this issue sorted out.

Do visit our HP Forums and drop us a message anytime you need help.

Thank you 😀