Stolen Notebook

[EddieKas]

A laptop belonging to aclient wasstolen from my car a couple of days ago. Is there a way I can track it and possible lock it  or erase the data on it as it is quite sensitive. The only reference I have is the serial number and the computer name,. Please help.

[WAWood · Accepted solution]

EddieKas

Hello;

Allow me to welcome you to the HP forums!

Sorry, but this is only a community forum staffed by volunteers and we can do nothing to track or recover missing property.

What I recommend is the following:

1) Contact HP Customer Support, tell them about the stolen laptop, and get a case number

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1
If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

2) Contact the local law enforcement authorities about the theft -- provide them all the information they need and show them proof of ownership.  You will most likely need to this to have then return the laptop to you if they find it

3) When the laptop is returned, contact Absolute Software to see about getting Lojack for Laptops for it.  That enables you to report a stolen laptop and then locate it, once it is then connected to the Internet.

Good Luck