Stuck in the initial setup of new HP Pavilion x360

[plantz65]

I bought an HP Pavilion from amazon a couple of weeks ago and during the initial set up phase I had to type  in my microsoft password but couldn't remember what it was. In order to reset my password I had to have an access code sent to my phone. My number was wrong so I had to first update that info, but it will be a month before my phone number clears in their system. So my new computer is stuck on a verify your identity screen with my old phone number as the only option. I am wondering if it is possible to restart the initial setup process as I remembered my password. I tried letting the battery run down and then turning my computer back on but the same screen comes up. Is ther anything I can do or do I just have to wait until my current phone number updates with microsoft?

[AlexandruN]

Hello,

Best thing you could do is perform a reset and start over.

Tap F11 after powering on, go to troubleshoot > reset this PC> remove everything> just remove my files > reset.

Keep in mind this can take 1-2 hours and the laptop needs to be plugged in.

After the reset finishes, DO NOT, and I repeat, DO NOT connect you your Wi-Fi or you will be FORCED to log on using a microsoft account.

Make sure to select "skip this step" when it asks you to get connected.

Proceed to create a local account and you're done.

Good luck.

[plantz65]

Hi AlexandruN,

Thanks for the reply. I tried what you suggested and nothing. 😞   I"ll prob have to take it into a store.

[plantz65]

Just found a solution!! I held down the power button for 15 seconds and then turned it back on. Initial setup restarted. Whew!!

[AlexandruN]

Ah, yes. The good old turning it off and back on again.

Personally, I never mention it as I feel it's insulting to the user's intelligence.