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‎11-21-2017 08:14 PM

HP Recommended
Product: Pavilion g7
Operating System: Microsoft Windows 8.1 (32-bit)
I have a hp pavilion g7 and I updated from Windows 8 to Windows 8.1 a few days ago. Today when I turned it on it worked fine and then all of the sudden it said that Windows 8.1 failed. Then it went dark. Now it's stuck on hp black screen. I've already turned it off and on a few times to see if it would boot back up. Now at the bottom it says diagnosing your pc. It's been like this for hours. What do I do?
Fallon Rogers
1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2017 10:14 PM

HP Recommended
the hard drive will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

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4 REPLIES 4

‎11-21-2017 09:40 PM

HP Recommended

Hold the power button until it shuts down. After waiting a minute or so power on. Immediately after pressing power button start tapping the Esc key. This will open a menu where F2 System Diagnostics is an option. Tap F2 key and run the tests.

**Click Accept as Solution on a Reply that solves your issue**
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‎11-21-2017 10:03 PM

HP Recommended
Ok I did that and it said that my hard drive failed.
Fallon Rogers
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‎11-21-2017 10:14 PM

HP Recommended
the hard drive will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc
Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

 

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
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‎11-23-2017 11:13 PM

HP Recommended
Thank you so much for your help
Fallon Rogers
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