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- HP Community
- Notebooks
- Notebook Software and How To Questions
- Re: Stuttering and lagging

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07-16-2020 02:12 AM
Please I am experiencing stuttering or lagging issues with mouse movement, video streamings and almost eventually every activity that I do on my HP Notebook Core™ i3-7100u. The machine is having an AMD Radeon R5 graphics and anytime I update the drivers it starts lagging unless I reverse back to default drivers before I see a change. Please how do I solve this? So won't I be able to enjoy my AMD Radeon R5 Graphics? Please Help.
Solved! Go to Solution.
Accepted Solutions
07-22-2020 09:15 AM
Have you made any hardware changes on the computer?
Meanwhile, follow the steps in the below article to update the BIOS.
https://support.hp.com/in-en/document/c00042629
Cheers!
The_Fossette
I am an HP Employee
07-21-2020 11:10 AM
I reviewed your post and I understand that the computer is shuttering when you video stream.
Don’t worry, I assure you I will try my best to get this sorted.
What is the product number of your computer?
Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.
https://support.hp.com/in-en/drivers
If you continue facing the issue, then run a system test on the computer follow the steps in the below article.
https://support.hp.com/in-en/document/c03467259
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
Stay Home – Stay Safe
The_Fossette
I am an HP Employee
07-22-2020 02:00 AM
Please I have downloaded the required drivers from the link you sent earlier thus the bios and the graphics' drivers but in attempt to install the bios, I get feedback of Flashing Bios ..... Bios Update Failed x.
07-22-2020 09:15 AM
Have you made any hardware changes on the computer?
Meanwhile, follow the steps in the below article to update the BIOS.
https://support.hp.com/in-en/document/c00042629
Cheers!
The_Fossette
I am an HP Employee
07-24-2020 05:03 PM
Thank you Fossette, your later directives worked. The Hp Support Assistant worked for the Bios update. Through that I got the bios updated to F.29 from F.20 and after that, I run the AMD Radeon Graphics Drivers and boom machine working without delay.