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Mystical010
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Solved!

Stuttering and lagging

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HP Notebook Core™ i3-7100u
Microsoft Windows 10 (64-bit)

Please I am experiencing stuttering or lagging issues with mouse movement, video streamings and almost eventually every activity that I do on my HP Notebook Core™ i3-7100u. The machine is having an AMD Radeon R5 graphics and anytime I update the drivers it starts lagging unless I reverse back to default drivers before I see a change. Please how do I solve this? So won't I be able to enjoy my AMD Radeon R5 Graphics? Please Help.

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The_Fossette
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@Mystical010,

 

Have you made any hardware changes on the computer?

 

Meanwhile, follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Cheers!

The_Fossette
I am an HP Employee

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The_Fossette
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@Mystical010,

 

I reviewed your post and I understand that the computer is shuttering when you video stream.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

If you continue facing the issue, then run a system test on the computer follow the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Mystical010
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Please I have downloaded the required drivers from the link you sent earlier thus the bios and the graphics' drivers but in attempt to install the bios, I get feedback of Flashing Bios ..... Bios Update Failed x. 

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The_Fossette
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Message 4 of 6
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@Mystical010,

 

Have you made any hardware changes on the computer?

 

Meanwhile, follow the steps in the below article to update the BIOS.

 

https://support.hp.com/in-en/document/c00042629

 

Cheers!

The_Fossette
I am an HP Employee

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Mystical010
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Thank you Fossette, your later directives worked. The Hp Support Assistant worked for the Bios update. Through that I got the bios updated to F.29 from F.20 and after that, I run the AMD Radeon Graphics Drivers and boom machine working without delay.

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KrazyToad
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I'm glad you got this sorted out

 

Drop us a message anytime you need help

 

Thank you

KrazyToad
I Am An HP Employee

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