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‎10-13-2022 02:06 PM

HP Recommended
Product: HP Notebook 15-dy1032ms
Operating System: Microsoft Windows 11

Hello! 

 

I have been having a stuttering issue for a bit. I wanted to know what I should do. Thanks! 

Category:
3 REPLIES 3

‎10-13-2022 03:54 PM

HP Recommended

Hello @Jonah67 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration.

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

 

(2) Start Windows <Device Manager>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

 

(3) Please report your results

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‎10-13-2022 04:29 PM

HP Recommended

@Ub6424

 

 

Windows 11 Home

Version 10.0.22621 Build 22621

System Model HP Laptop 15-dy1xxx

System SKU 16U89UA#ABA

Processor Intel(R) Core(TM) i3-1005G1 CPU @ 1.20GHz, 1201 Mhz, 2 Core(s), 4 Logical Processor(s)

BIOS Version/Date AMI F.25, 3/9/2022

Screenshot (22).png

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‎10-13-2022 04:49 PM

HP Recommended

Hello @Jonah67 

 

(1) Enable and install <Windows Optional Updates>

How to Install Windows 11 Optional Updates & Fix Its Issue

 

(2) Restart Windows

(3) If it is still stuttering

--->>> Downgrade to Windows 11 21H2

This can be done using Windows System Restore to return to the restore point before Windows 11 22H2 update

https://www.windowscentral.com/how-use-system-restore-windows-11

See section < How to undo changes using System Restore on Windows 11 >

 

(4) Please report your results

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