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Message 1 of 2
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Subscription to Microsoft 365 I purchased with HP isn't activating properly

HP Recommended
HP 15t-dw200
Microsoft Windows 10 (64-bit)

This probably isn't the correct "category", but I'm getting the runaround from HP and really need an answer. I purchased a one-year license to the Microsoft Office 365 application at the time I purchased my computer. It was not installed when I received my computer, so I contacted sales support. They provided me instructions. I followed the instructions, but the system is treating my like a customer who just has a trial version. It keeps asking me to purchase an extension of my subscription. Has anyone else had this problem? When I call Microsoft support, I get an automated system that is no help whatsoever, so please don't advise me to contact Microsoft.

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@GoodyCate I understand your concern and I will bring your issue to the attention of an appropriate team within HP.

Although, I'll need some private information from you in order to create a case for you.


Please look for a private message requesting additional information. 

Keep in mind not to publicly post personal information (serial numbers, case details, etc...).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.


If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" on my public post, that'll help us and others see that we've got the answers!


Thank you for visiting the HP Support Community. 

I am an HP Employee

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