Support Assistant

[CowboyAZ]

I just received the "new" Support Assistant and cannot find the "about" to determine the version number.  I like the old one better.  So, does anybody know how to find the version number?

[A4Apollo · Accepted solution]

Hey there! @CowboyAZ, Thanks for stopping by the HP Support Comunity!

Don't worry I'll try to help you out.

Please share the product number of the laptop to assist you better.

Open support assistant at the top right corner you will see a white question mark icon and says About. Click on it to know the version of HP support assistant.

Refer this video instruction from HP support to know more information about using HP support assistant. Click Here

Also, you can install the previous version (8.6.18.11 Rev.A) of HP support assistant using this link. Click Here

The latest version of HP support assistant is 8.7.50.3. If you have issues using the HP support assistant.

Update to the latest version of support assistant using this link. Click Here

Refer this article to know more information about using HP support assistant.

Also, refer this article to further troubleshoot HP support assistant issues.

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[CowboyAZ]

Thanks, but V 9 does not have the word "about" in the upper right corner.  So, I went back to V 8.

[A4Apollo]

@CowboyAZ,

I'm glad to know your issue got resolved after installing HP support assistant version 8.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂