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allsoft
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Synaptics TouchPad software missing from Mouse Settings

ZBook G5 x360
Microsoft Windows 10 (64-bit)

I recently bought ZBook G5 x360. I am not able to find the Synaptics menu in the Mouse settings. I have tried to uninstall and re-install the touchpad driver from the support site :
https://support.hp.com/us-en/drivers/selfservice/hp-zbook-studio-x360-g5-convertible-workstation/200...

 

but out of luck. How to resolve this issue ?

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Synaptics TouchPad software missing from Mouse Settings

Hello @allsoft,

 

Just want to retrace the steps you took:

 

You looked in Settings > Devices > Mouse, correct? For the trackpad, you should be looking in Settings > Mouse > Touchpad. 

 

Also, you can press the Windows key and search for "Synaptics Touchpad" and there may be an application available.

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allsoft
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Synaptics TouchPad software missing from Mouse Settings


@EddyK wrote:

Hello @allsoft,

 

Just want to retrace the steps you took:

 

You looked in Settings > Devices > Mouse, correct? For the trackpad, you should be looking in Settings > Mouse > Touchpad. 

 

Also, you can press the Windows key and search for "Synaptics Touchpad" and there may be an application available.


Yes, I looked into  Tochpad settings, but I am not getting desired settings there. I want to increase the scroll speed, but there is no such option.

 

clipboard_image_0.png

 

I have the Synaptics Touchpad Application, but when I open it, It gives error :

 

clipboard_image_2.png

 

This is my Mouse Additional Setting Popup :

 

clipboard_image_3.png

 

Synaptics tab is missing.

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L_Kieffer
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Synaptics TouchPad software missing from Mouse Settings

I have the same issue on an HP Zbook 15 G5. There is no "Touchpad" option in the settings - devices section

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