Synaptics WBDI Fingerprint Reader - sgx SPI 093 (PORBLEM)

[JoseeP]

Hello,

Since I formatted my notbook, the fingerprint reader software has not worked, I had already formatted my laptop on previous occasions and I had never had this problem, the BIOS is updated to version F.32, that is, the last one, the truth I do not know why it will happen, one day I tried to update the firmwares that are in the official hp drivers patina for my notebook and it may have been that, although I think the firwares that are to update are the touchscreen, the hard disk and I do not know any more so I have doubts that it was because of this, please any advice will be of help, I really need to solve this. Thank you. PD: I have the version 1809 of windows 10 64 bits, as you can see, the drivers of the device if they are installed but it says that it is not loaded by an error.

[Raj1788 · Accepted solution]

@JoseeP

Welcome to the HP Support Community

Let's try to uninstall the Synaptics Touchpad driver using the below steps.

1. Press Windows+X to open the menu, and choose Device Manager on it. 

2. In the device manager, expand category "Mice and other pointing devices". 

3. Under this category, right click on your Synaptics Touchpad driver and click on Uninstall. 

4. You may be required to confirm the uninstallation. Check the box next to "Delete the driver software for this device" and click OK button.

5. And install the Synaptics Fingerprint Sensor Driver using this link: https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-pavilion-14-cd0000-x360-convertible-pc...

Restart the notebook.

You can also use HP Support Assistant.

HP Support Assistant helps keep your HP computer in working order by finding updates and providing troubleshooting tools.

Click on this link: https://support.hp.com/in-en/document/c03467905  for Using HP Support Assistant.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[JoseeP]

Hello,
Thank you for helping me, your answer is very good, sometimes it bothers me that they answer something so short that even the text with which they ask that if it was helpful is accepted as a solution as thanks for the help.

1-Do you think that if I no longer have any hardware that has problems with the drivers?, should I leave it like this or keep updating?, for example: HP does not provide drivers for the batteries or for the monitor, but I am using Driver Booster Pro, and this program finds driver of the year 2015 for the battery and for the monitor, since the ones that Microsoft installs by default are from the year 2006, should I install them ?,

2-What about some drivers that are installed but are too old (from 1970), but I installed all that HP provides.

I'll leave evidence below so you know what I'm talking about.

[Raj1788]

@JoseeP

Appreciate your efforts!

I'm not sure how the third party driver works.

Use HP Support Assistant, this helps your HP computer in finding and updating the latest and suitable drivers.

Click on this link: https://support.hp.com/in-en/document/c03467905 for Using HP Support Assistant.

Have a great day!

Cheers:)