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Synaptics control panel for click pad missing Windows 10 v2004

HP Recommended
HP Spectre x360
Microsoft Windows 10 (64-bit)

I have a problem with my HP Spectre x360.  The Touchpad/Click pad works but I need the Synaptics control panel so that I adjust the settings.  The Windows app to adjust sensitivity doesn't do anything.

 

How can I get or download the Synaptics control panel for this version of Windows 10

 

I am running Windows 10 v2004.

 

Thank you.

9 REPLIES 9
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HP Support Agent
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@Duke001

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number and the exact model for your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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Hello,

 

Thank you for your response.

 

The Product Name is: HP Spectre x360 Convertible

 

System Family: HP Spectre 15-df0xxx (I think the xxx is 4na).

 

Product Number: 5EV73EA#ABU

 

I hope this is the information you require.

 

Thank you.

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HP Support Agent
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@Duke001

 

Thank you for the information.

 

I recommend you uninstall the touchpad driver from the device manager and then download and install it from the below link.

 

https://ftp.hp.com/pub/softpaq/sp100501-101000/sp100932.exe

 

Here is how it is done.

  1. Type "Device Manager" into the search field to open the device manager console.
  2. Expand the node that represents the type of device that you want to uninstall, right-click the device entry, and click Uninstall.
  3. On the Confirm Device Removal dialog box, click OK to start the uninstall process.
  4. When the uninstall process is complete, remove the device.

NOTE: On the Confirm Device Removal dialog box, click the Delete the driver software for this device option to delete the driver package that was used for the device.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Hi,

 

I uninstalled the driver as suggested.

 

On trying to install the new driver sp100932  I  get an error message saying

"The driver is not supported on this version os version (10.0.19041)."

 

I understand the sp100932 is for Windows 10 v1909.  My version of Windows 10 is v2004 ...

 

Just to note: there is a Synaptics TPFHID device under Human Interface Devices ...

 

Thank you for your help thus far.

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@Duke001

 

Download and install the driver from the below link and check.

 

https://ftp.hp.com/pub/softpaq/sp102001-102500/sp102304.exe

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Hi The_Fossette,

 

That last driver installed ok but I still don't have the Synaptics Control Panel.

 

The Duke001.

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@Duke001

 

Follow the below steps and check if it helps.

 

  1. Open the Synaptics TouchPad app once the driver installation is complete.

  2. On the Device Settings page, click Settings.

  3. Customize your preferred touchpad settings on the Properties for Synaptics Touchpad page.

  4. Click OK.

Device Settings.



Properties for Synaptics Touchpad.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Hi The_Fossette,

 

Sorry but I don't seem to have the Synaptics Touchpad app ...

 

The Duke001.

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@Duke001

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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